| Study of Nurse's Interpersonal Conflict and Communication |
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Cho, Nam-Ok;Hong, Yeo-Shin;Kim, Hyun-Sook; |
1Department of Nursing, Soonchunhyang University
2Oita University of Nursing & Health Science
3Department of Elderly Health & Welfare, Chongju National College of Science & Technology |
| 간호사의 인간관계 갈등과 의사소통에 관한 조사연구 |
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조남옥, 홍여신, 김현숙 |
1순천향대학교 간호학과
2오이타현 간호과학대학
3청주과학대학 노인보건복지과 |
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| Abstract |
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It is important for nurses to try to improve their interpersonal relationship and communication skill. The purpose of this study was to examine the nurse's inerpersonal conflict and expression with physicians, other nurses and patients & their caregivers. A convenient sample of 62 RN-BSN students were recruited. The data collection was done from August, 2001 to September, 2001. Nurses experienced the most conflicts with high-positioned nurses, then doctors, patients and their families, administrators, nurse-aid, nurse colleagues and lower-positioned nurses. There was a significant correlation between nurse's interpersonal conflict with doctors and nurse's age & career, between with high-positioned nurses and region of hospitals & nurse's position. The expression that nurses least-like from physicians was 'Do it as order'. From other nurses was 'manner of speech such like order'. And from patients and their family was 'naming such like young lady or sisters'. The other side, the expression that nurses most like expression from physicians and ohter nurses was 'You are excellent'. From patients and their family was 'You are kindness'. In conclusion, it is necessary to improve nurse's communication skills and interpersonal relationships. |
| Key Words:
Nurse, interpersonal conflict, communication |
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